IndiaPropertyMartIndiaPropertyMart
← Back to home

Refund & Cancellation Policy

Last Updated: 9 September 2026

Introduction

This Refund & Cancellation Policy explains the terms under which refunds may be issued for payments made on IndiaPropertyMart (indiapropertymart.co.in). Please read this carefully before making any payment.

1. Our Paid Services

IndiaPropertyMart offers the following paid services:

a) Buyer Activation

  • One-time fee of ₹99 (+ applicable GST) to activate buyer account
  • Includes 3 free seller contact credits
  • Grants access to browse verified property listings

b) Seller Listing Plans

  • Individual Plan: ₹1,999 — for individual property owners
  • Company Plan: ₹9,999 — for companies selling multiple properties
  • Builder Enterprise Plan: ₹49,999 — for builders and developers
  • Each plan allows posting properties for admin review and approval

c) Contact Credit Packs (Buyers)

  • Single Contact: ₹49
  • 10-Contact Pack: ₹399
  • 25-Contact Pack: ₹799
  • Credits are used to unlock seller phone numbers

2. General Refund Policy

All payments on IndiaPropertyMart are non-refundable once the service has been activated or delivered, except in the specific circumstances listed below. This is because:

  • Buyer activation gives immediate access to the Platform and property listings
  • Seller plans immediately grant ability to post properties for review
  • Contact credits immediately allow unlocking seller contact information
  • Once a seller's phone number is revealed, the information cannot be "unrevealed"

Payment does not guarantee a sale, rental, buyer, renter, inquiry, or transaction. IndiaPropertyMart is a platform for connecting genuine users — the outcome of any connection depends on the users themselves.

3. Refund Eligible Scenarios

Refunds may be issued in the following cases:

  • Payment was charged but the service was not activated (technical failure)
  • Duplicate payment — you were charged twice for the same service
  • Amount charged was higher than the listed price
  • Platform error prevented you from using the paid service at all

In these cases, please contact us within 7 days of the payment with your transaction ID. We will verify and process the refund within 7-10 business days to your original payment method.

4. Non-Refundable Scenarios

Refunds will NOT be issued in the following cases:

  • You activated your buyer account but did not find a suitable property
  • You purchased a seller plan but your property did not receive inquiries
  • You used contact credits but the seller did not respond to your call
  • You changed your mind after purchasing a plan or credits
  • Your listing was rejected by admin due to incomplete or false information
  • Your account was suspended or banned for violating Terms & Conditions (e.g., broker activity)
  • You did not use the service within the validity period

5. Account Suspension & Broker Violations

If your account is suspended or permanently banned for violating our No-Broker policy or Terms & Conditions, no refund will be issued for any active plans or unused credits. This is a zero-tolerance policy to maintain the integrity of the Platform.

6. Cancellation

There is no subscription to cancel — all plans are one-time payments. Once paid, the plan remains active for the specified duration. You may choose not to renew when your plan expires.

If you wish to deactivate your account, contact us at support@indiapropertymart.co.in. Note that account deactivation does not entitle you to a refund for unused plans or credits.

7. How to Request a Refund

To request a refund for an eligible scenario:

  • Email us at support@indiapropertymart.co.in with subject "Refund Request"
  • Include: your registered phone number, transaction ID or payment screenshot, and reason for refund
  • Or submit via our Feedback page: indiapropertymart.co.in/feedback
  • We will review your request and respond within 3 business days
  • Approved refunds are processed within 7-10 business days to your original payment method

8. Payment Gateway

All payments are processed through Razorpay. Razorpay's own refund processing time may apply in addition to our review time. We are not responsible for delays caused by banks, payment gateways, or financial institutions.

9. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. The policy in effect at the time of your payment will apply to that transaction.

10. Contact Us

For refund inquiries or payment issues: